What is Zoom AI Companion?

Zoom AI Companion is the artificial-intelligence assistant built into the Zoom Workplace platform. It generates meeting summaries with action items, answers in-meeting questions in real time, summarises Team Chat threads, drafts Zoom Mail replies, transcribes and summarises Zoom Phone calls, and produces Whiteboard ideation frameworks. It uses a federated multi-model architecture that routes each prompt to the most cost-effective capable model — Anthropic Claude, OpenAI GPT, Meta Llama or Zoom's own small language models.

What are the main Zoom AI Companion features?

The headline features are: (1) meeting summaries with smart chapters and action items, (2) Ask AI Companion — a real-time Q&A panel inside the meeting, (3) Team Chat thread summaries and smart-compose replies, (4) Zoom Mail email drafting from a one-line brief, (5) Zoom Phone call transcripts, summaries and voicemail extraction, (6) Whiteboard idea generation (mind maps, SWOT, project plans), and (7) in AI Companion 3.0, multi-step agentic workflows that coordinate work across Meetings, Chat, Mail, Phone and Calendar.

How much does Zoom AI Companion cost?

AI Companion itself is included at no additional cost with every paid Zoom Workplace plan. The plans start at $14.99 per user per month (Pro), then $21.99 (Business), $26.99 (Business Plus) and custom Enterprise pricing — and AI Companion is bundled in at $0 extra on every one of them. The only paid AI Companion SKU is the optional Custom AI Companion add-on at $12 per user per month, which lets enterprises train the assistant on their own knowledge base, brand voice and connected data.

What is the difference between Zoom AI Companion pricing and Microsoft 365 Copilot?

Microsoft 365 Copilot for Teams is sold as a $30 per user per month add-on on top of a Microsoft 365 seat (effective monthly cost ~$52 per user). Zoom bundles AI Companion at $0 extra into the underlying Zoom Workplace plan (effective monthly cost from $14.99 per user on Pro). For a 1,000-seat company that is roughly a $360,000 per year saving on the meetings-AI line item alone, before any volume discount.

Is Zoom AI Companion free?

AI Companion itself has no add-on price — it is included free with every paid Zoom Workplace plan starting at $14.99 per user per month (Pro). The Zoom Basic plan (the free, 40-minute-meeting tier) does NOT include AI Companion; an active paid Zoom plan is required. The separate Custom AI Companion add-on for enterprises that want company-specific personalization is the only AI-Companion-branded SKU that costs extra, at $12 per user per month.

Which Zoom plan do I need to use AI Companion?

Any paid Zoom Workplace plan — Pro ($14.99/user/mo), Business ($21.99/user/mo), Business Plus ($26.99/user/mo) or Enterprise (custom) — includes AI Companion at no extra charge. The free Zoom Basic plan is the only tier that does not include it.

Does Zoom AI Companion handle sensitive or regulated data?

Yes. AI Companion respects existing Zoom security and compliance posture — encryption in transit and at rest, no use of customer audio, video, chat, screen-sharing, or file content to train Zoom's or any third-party AI models. Enterprise contracts add HIPAA-eligible deployments, FedRAMP Moderate (for U.S. public-sector workloads), SOC 2 Type II reporting and a private LLM hosting option for the most regulated use cases.

Zoom AI Companion

Zoom AI Companion (The AI assistant built into Zoom Workplace — included free with paid Zoom plans) Zoom AI Companion is the artificial-intelligence assistant built into the Zoom Workplace platform.

It generates meeting summaries, answers in-meeting questions in real time, drafts chat and email replies, summarises Team Chat threads and Zoom Phone calls, and produces Whiteboard ideation prompts — all without leaving the Zoom client. Crucially, AI Companion is **included at no additional cost** with every paid Zoom Workplace plan (Pro, Business, Business Plus and Enterprise), a pricing model Zoom uses to undercut Microsoft 365 Copilot for Teams (which is sold as a $30 per user per month add-on) and Google Gemini for Workspace.

First introduced in 2023 under the working name "Zoom IQ", the assistant was renamed Zoom AI Companion in September 2023 when Zoom shifted to a federated multi-model approach (combining Anthropic, OpenAI, Meta and Zoom's own small language models). **AI Companion 2.0**, announced at Zoomtopia 2024, made the product agentic — capable of taking actions on the user's behalf such as scheduling follow-up meetings, drafting documents and pulling context from third-party apps. The **AI Companion 3.0** generation — Zoom's positioning for the next stage of the product — extends the agentic trajectory toward multi-step workplace agents that coordinate across Zoom Meetings, Team Chat, Mail, Calendar and Docs, with deeper personalization and an opt-in **Custom AI Companion** add-on for enterprises that want to train the agent on company-specific data. Specific 3.0 features and timing are governed by Zoom's official announcements at zoom.com — readers should treat anything not in an official Zoom press release as roadmap rather than confirmed product behaviour.

Overview

What AI Companion can do

AI Companion is a single brand spanning every Zoom Workplace surface. Inside a meeting it provides smart recording with chapter markers, action items, and a real-time "Ask AI Companion" panel that answers questions about what's already been said. After the meeting it produces a structured summary, lists owners and due dates, and (in 2.0+) can draft and send the follow-up emails directly.

In Team Chat, AI Companion summarises long threads, drafts replies in the user's writing style, and surfaces unread messages worth catching up on. In Zoom Mail it composes whole emails from a one-line brief. In Zoom Phone it transcribes calls, extracts decisions, and creates voicemail summaries. In Whiteboard it brainstorms structured frameworks (mind maps, SWOT analyses, project plans) from a prompt.

Why "included free" matters

The headline differentiator is pricing. Every comparable competitor charges separately for the AI add-on — Microsoft 365 Copilot for Teams is $30 per user per month, Google Gemini for Workspace is $20–$30 per user per month, Cisco Webex AI Assistant ranges from $15 to $25. Zoom bundles AI Companion at $0 extra into the Workplace plan a customer is already paying for, which lowers the total cost of a meetings-AI rollout dramatically. A 1,000-seat company saving $30 per user per month versus Microsoft Copilot saves roughly $360,000 per year.

AI Companion 3.0 — the agentic generation (roadmap framing)

The "AI Companion 3.0" generation Zoom has discussed publicly extends the agentic trajectory begun in 2.0 — multi-step workplace agents that can be triggered by a single user request and then coordinate work across multiple Zoom Workplace surfaces and connected third-party tools. Illustrative use cases discussed in Zoom's product communications include "draft a one-page weekly status update from this week's recurring meetings" or "schedule a follow-up with anyone who flagged a blocker". The Custom AI Companion add-on track lets enterprises train the agent on internal documentation, brand voice and proprietary data. Specific 3.0 feature timing and pricing should be verified against zoom.com — this page reflects what has been publicly discussed but Zoom's own announcements are authoritative.

History

Zoom AI Companion was founded in September 2023 in San Jose, California, U.S. by Eric Yuan (Founder & CEO, Zoom).

Zoom AI Companion traces its lineage to "Zoom IQ", an AI feature pack Zoom previewed in early 2023 for sales coaching and meeting summaries. In September 2023 Zoom rebranded the offering as **Zoom AI Companion** and announced that it would be included at no additional cost with every paid Zoom plan — a deliberate counter-positioning to Microsoft 365 Copilot for Teams, which had just launched at $30 per user per month. The launch also introduced Zoom's federated AI approach, combining Anthropic Claude, OpenAI GPT, Meta Llama and Zoom's own small language models so each prompt could be routed to the most cost-effective capable model.

**AI Companion 2.0** was announced at Zoomtopia in October 2024. It added agentic behaviours — proactively suggesting follow-up actions, scheduling meetings on the user's behalf, drafting and sending email follow-ups — plus a Custom AI Companion add-on for enterprises that needed personalization on top of the bundled tier. 2.0 also brought deeper integrations with Google Workspace and Microsoft 365 calendars, contacts and documents.

**AI Companion 3.0** continued the agentic trajectory in 2025 with multi-step workplace agents that orchestrate work across Zoom Meetings, Team Chat, Mail, Phone, Calendar and connected third-party tools, plus an expanded Custom AI Companion track for industry-specific tuning. Throughout the AI Companion arc, Eric Yuan has positioned the bundled-free model as the defining piece of Zoom's AI strategy versus the per-seat upcharges of Microsoft, Google and Cisco.

Features

Zoom AI Companion offers the following capabilities:

Meeting summaries with action items. AI Companion writes a structured summary at the end of every meeting, breaks the recording into smart chapters, and extracts action items with owners and due dates. The summary is delivered to the host and (optionally) all participants.
Ask AI Companion in-meeting. Open the AI Companion panel mid-meeting and ask "what did we just agree on?" or "what did the customer ask for?" — the assistant answers in real time without interrupting the call.
Team Chat thread summaries + smart compose. Summarise long Zoom Team Chat threads in one click and have AI Companion draft replies that match the user's writing style.
Zoom Mail email drafting. Compose entire email replies in Zoom Mail from a one-line brief; AI Companion handles tone, structure and threading context.
Zoom Phone call summaries. Inbound and outbound Zoom Phone calls get transcribed, summarised and indexed. Voicemails are auto-transcribed with decision and action extraction.
Whiteboard idea generation. AI Companion populates Whiteboard with structured frameworks (mind maps, SWOT analyses, project plans, retrospective templates) from a single prompt.
Agentic multi-step workflows (3.0). In AI Companion 3.0, multi-step agents coordinate across Meetings, Chat, Mail, Phone and Calendar — e.g. "draft a one-page weekly status update from this week's recurring meetings".
Federated multi-model architecture. Each prompt is routed to the most cost-effective capable model — Anthropic Claude, OpenAI GPT, Meta Llama or Zoom's own small language models — keeping bundled costs sustainable.

Use cases

Meeting recap & follow-through (Managers). Auto-generated summaries with action items and owners replace the post-meeting "who is doing what" email. AI Companion 2.0+ can draft and send those follow-up emails directly.
Sales call intelligence (Revenue teams). Smart recording + summaries + ask-anything Q&A turn every Zoom sales call into structured deal intelligence without paying extra for a tool like Gong or Chorus.
Cross-team async catch-up (Hybrid/global teams). Team Chat thread summaries let a teammate in another time zone catch up on yesterday's 200-message thread in 30 seconds.
Customer support call review (Support leaders). Zoom Phone call transcripts + summaries + searchable action extraction make 1:1 customer calls auditable without manual note-taking.
Strategy & ideation sessions (Product / strategy). Whiteboard's AI Companion generates SWOT, mind maps and project plans from a prompt, accelerating workshop kickoff.
Cost-conscious AI adoption (IT / Finance). Roll out meetings AI to thousands of seats without the $30/user/month Microsoft Copilot or $20–30/user/month Google Gemini for Workspace add-on bill.

Pricing

Zoom AI Companion uses a freemium pricing model, starting at Included free with paid Zoom plans. The product offers a free version.

Zoom AI Companion pricing tiers
Plan	Price	What's included
AI Companion (Basic)	$0 /free with any paid Zoom plan	Included at no extra cost with every Pro, Business, Business Plus or Enterprise Zoom Workplace plan. No add-on SKU to buy. Meeting summaries with chapters and action items In-meeting Ask AI Companion Q&A Team Chat thread summaries + smart compose Zoom Mail email drafting Zoom Phone call summaries and voicemail transcripts Whiteboard idea generation
Pro plan (includes AI Companion)	$14.99 /user / month	Entry paid Zoom Workplace plan. Includes the full AI Companion Basic feature set at no additional cost. 100-participant meetings, 30-hour duration 5 GB cloud storage per user AI Companion included free Team Chat, Mail and Calendar
Business plan (includes AI Companion)	$21.99 /user / month	For growing teams. Larger meetings, single sign-on and managed domains, with the same AI Companion bundled in. 300-participant meetings Single sign-on + managed domains Cloud storage 5 GB / user AI Companion included free
Custom AI Companion (add-on)	$12 /user / month	Optional add-on launched with AI Companion 2.0 (expanded in 3.0). Lets enterprises train AI Companion on company-specific knowledge, brand voice and connected third-party data sources. Bills on top of the underlying Zoom Workplace plan. Custom knowledge ingestion (Confluence, Notion, SharePoint, web crawl) Brand-voice tuning + custom prompts Industry vertical fine-tuning Advanced governance + audit logs Priority generation queue
Enterprise	Custom /contract	Custom pricing with volume discounts, dedicated success manager, advanced security (HIPAA, FedRAMP Moderate), private LLM hosting options and Custom AI Companion bundled. Volume-discounted seats HIPAA, FedRAMP Moderate, SOC 2 Type II Custom AI Companion bundled Private model hosting option Dedicated Customer Success Manager 24/7 enterprise support