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Smart Hotel Technology: What Is It, Uses & Benefits

Why Is Hotel Technology Becoming More Important? What Are The Latest Hotel Technology Trends In 2023? Smart Hotel Technology?

Written by Niel Patel · 6 min read >
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Smart Hotel Technologies is redefining the rules of the hospitality industry and are promoting a future that focuses on sustainability and a smart working style. The introduction of machine learning, artificial intelligence, and features like IoT has changed the entire scenario of hotels. Also, the hotel industry has embraced digital trends with open hands to enhance its processes.  In this blog, we are going to introduce you to the concept of smart hotel technology and what is their role in the industry. Also, we would explore some of the most brilliant technical updates that have turned the world upside down for hoteliers.  

What Is Smart Hotel Technology?

Smart Hotel Technology makes use of internet-connected devices, AI technology, and advanced technical features that are capable of communicating and interacting with each other to make the entire hotel business process much simpler. These smart hotel technologies are redefining the rules of management and have played a vital role in giving a new shape to the hostel industry.

But what makes smart technology smart is its capability to deliver excellent results to the entire hospitality sector, customers, and also our natural environment. All such advancements have played a crucial role in managing the hotel business process in such a way that it contributes to the sustenance of the natural environment as well. It has been a boon to the entire hospitality sector, customers, and our environment equally.

Why Is Hotel Technology Becoming More Important?

The benefits of technology in the hotel industry are vast and they have become an important part of hotels today. These hotel technologies have turned hotels into intelligent environments without penalizing operations, and brand reputations, and have improved guest experience to a new level. The business processes and management are now simpler and more efficient that can be assessed with a tap of a finger.

They have simplified life for guests and hotel owners with various smart features such as VR tours, automated check-in, check-outs, remote keys, and much more. All this has contributed to the development of the entire hotel industry and has opened up wide doors for future possibilities.  

What Are The Features Of A Smart Hotel?

In order to upgrade yourself to a smart hotel with the advancement of technology, you must possess the following features. Pick on the hotel innovation ideas mentioned below to make your hotel business more advanced and upkeep with current smart technology.  

1. Predictive Maintenance

Hotels often require timely maintenance to keep the entire architecture and interiors intact with time. But such upkeep requires massive funds, time, and labor which can be too overwhelming for any business owner. The introduction of smart technology facilitates predictive maintenance which actually saves up your entire inputs. It helps you predict and rectify issues before they develop into huge repair tasks and can help save up a lot.

If you are a hotelier looking to cut down the extra costs of maintenance and repair, you can use IoT-based technologies to prevent bulk maintenance cost inputs.  

2. Smart Rooms

Smart Hotel Rooms allow hoteliers to provide customers with an exquisite personalized experience that can improve the overall stay-in feel and gain an edge over your competitors. You can use this technology to send customized recommendations to guests based on their individual preferences. It will help you create better customer engagement and establish persistent brand loyalty among your visitors.

3.  Employee Engagement

The technology eliminates mundane traditional tasks and allows employees to attain the liberty of interacting with customers more. The removal of repetitive tasks enables them to diversify their skills and build constructive relationships with customers. Technology in hotels has eliminated the basic tasks of employees such as room service, check-in and check-out arrangements, record management, and much more with automation technologies and robots.

4. Excellent Guest Experience

The technology used in the hotel industry has improved the guest experience to a new level. Smart technology has made the processes much simpler and automated in such a manner that it fits in with the requirements of a comfortable stay. Hoteliers are adopting different features online such as Virtual tours, remote keys, personalized menu notifications, scheduled room cleaning, and much more.

 This has set a new benchmark in the hotel industry and continues to evolve with time. To switch over to a smart hotel, you need to provide updated versions of the excellent guest experience.  

 5. Smart Energy Management

If you are planning to include hotel technology of the next generation, you need to rise above just the convenient guest experience. Hoteliers today are adopting smart energy management that runs on machine learning algorithms and helps to smartly use and save efficient energy in the hotel.

These algorithms analyze the past energy consumption of the hotel and local temperature, and even forecast peak demand energy loads and accordingly optimize energy consumption throughout the year. Also, smart lighting systems help business owners understand their energy requirements and make relative decisions to keep the extra costing in check.   

 6. Integrated Technology

New Technology in the hotel industry is integrated in nature and is connected with each other throughout the hotel. This helps in regulating every aspect and business function of the hotel and improves the overall process. The faster collection and transmission of data enhances the efficiency and productivity of hotels and helps the management to make faster decisions. The intelligent environment of the hotel has saved up immense expenditures and enhanced brand reputation.   

Why Is Hotel Technology Becoming More Important?

The ever-increasing cut-throat competition in the hotel industry demands continuous updates and technology-advanced processes to sustain the industry. Thus, various hoteliers are switching and enhancing their business functions to improve their efficiency and productivity and also to create a unique stay-in experience for their guests. The use of information technology in the hotel industry has helped businesses to streamline their processes, reduce costs, boost revenue generation, improve customer experience levels, and help in making smart decisions quickly.

Implementing such advanced technology in hotels can improve the accuracy of the work by lowering the workloads of management staff and also meet up the higher expectations of the customers. It makes work more manageable and helps your business to set new benchmarks in the industry. To persist in the competition and maintain one’s position in the market and achieve an edge over their competitors, hoteliers consider technological trends in the industry to be a crucial factor.

What Are The Latest Hotel Technology Trends In 2023?

As a hotelier, you must be updated with the question – what are the most commonly used technologies in hospitality? But, if you are still looking for some guidance to update yourself, don’t worry we are here to share the latest hotel technology trends in 2023 that will help you achieve more in the upcoming year.

1. Hotel API

A Hotel API is a web-based tool that searches through multiple hotel sites and pages and accumulates essential information such as hotel pricing, inventory availability, etc., related to a search query and brings the most optimum result in a single get result. It is an efficient Hotel revenue management technology as it helps you catch up on real-time information related to your competitors and industry and accordingly optimize your business functions.

 2. Voice Controls

Another trending hotel technology is voice controls. Hoteliers are using it to control almost every other electronic device right from speakers in hotel rooms, taking voice control of the in-room devices, to automated order-taking in restaurants.

But what is the advantage of guest room automation?

It has changed the overall guest experience and provides them with more relaxed and convenient services. Guests today love such advanced technologies and prefer staying with such features only.  

3. Contactless Payments

The future technology trends in the hotel industry include the feature of Contactless payments. With the onset of Covid-19, people have learned the process of digitization and contactless services. Also, it helps in providing guests with a comfortable staying-in experience which has enhanced the overall proficiency of the hospitality services. Also, the feature has sped up the traditional process of payments which mostly included never-ending formalities and signing up of bills.  

4. Robots in Hotel and Restaurants

Hearing about robots in the hospitality industry, you must be assuming about how are robots used in hotels. They have been designed to replace the traditional monotonous tasks performed by humans. This has changed the entire scenario of hotels and restaurants. You might spot people getting replaced with robots to take up orders, serve dishes, and simplify the check-in and check-out procedure. Similarly, many hotels have started using technology for cleaning and maintenance purposes as well. This has made the process faster and more efficient helping in improving customer experience. It is the latest technology in hotel and restaurant management that can help you change your entire working pattern.

 5. IoT

The Internet of Things or IoT is a new technology in the hotel industry that has proven to be a boon for the entire hospitality industry. It includes extending internet connectivity among different appliances, devices, and objects to collect data and communicate over the internet. This has turned normal devices of earlier times into smart devices which are autonomous in nature and helps in making processes more efficient in the hotel.

 How technology is changing the hotel industry has shown us the future and growth of the hospitality sector in the upcoming years. Thus, to keep up with the competition, you must be advanced with these trends.

6. Artificial Intelligence

Hotel technology companies are focused and relied on artificial intelligence to boost and receive rapid responses. In today’s digital world customers expect fast services with personalized experiences which can be time-consuming when done manually. Thus, technology like chatbots which efficiently connect and solve the basic questions of customers without any help have created a massive impact on the industry.

 Also, it is quite helpful in creating personalized suggestions for the customers based on their preferences and the data collected. This can help you create a comfortable staying-in experience for your guests.   

What Are The Disadvantages Of Using Such Technologies In The Hotel Industry?

The impact of technology in the hotel industry has both pros and cons attached to it. As much as these processes have made the overall business processes much simpler, there are certain disadvantages of using such technology in the hotel industry.

1. Increased Business Costs

The updating of smart technologies in any hotel includes massive cost inputs and gradually increases the overall budget of any business owner. Installing smart types of equipment and other technology can cost a fortune in the entire hotel premises.

2. Increased Competition

The use of such technologies has gradually forced hoteliers to face more competition and remain updated to survive with such technology whether or not they want to. Hotel technology Solutions are designed to make business functions easier but they have parallelly increased the competition.   

3. Required Skills

Also, smart technology updates require skilled manpower that knows how to utilize such technology for the benefit of the hotel. This might be quite a task for various hotel owners and might even require proper training sessions to get familiar with them.


Keeping in mind both pros and cons, one can conclude that appreciating the role of hotel technology is worth the change. It will not just help you to enhance your brand reputation, but will also be able to generate enormous profits. Also, a great customer experience will facilitate brand loyalty among your guests.  

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