Due to the global pandemic, some emerging technologies, such as the Internet of Things and SD-WAN, have become critical infrastructure for telecommunications companies and all industries around them.
Technology is essential to define more efficient and less disruptive processes in this informational context.
In this article, we have compiled a list of telecommunications technology trends in 2022, a year full of hope for the industry.
1. Electronic Signature
Electronic signatures are at the top of the list if I talk about the latest telecommunications technology trends in 2022.
In the telecommunications industry, with the highest customer churn rate, signing documents is the norm. The customer must sign all types of documents related to registration at some point in its life cycle, such as the gluing of services or the receipt of a SIM card. Similarly, a cancellation request and other related documents are required to be officially canceled.
Telecom operators must implement tools to maintain dynamic and fluid relationships with customers to simplify these procedures and avoid customer problems.
Integrating electronic signature solutions help accelerate customer interaction: digital, agile, and paperless boarding processes add value to the customer experience.
Due to the digitization of the signature process, internal business processes have become more efficient and efficient.
By 2022, electronic signature through video recognition will become one of the most needed innovative technologies in the telecommunications industry. Remote identification has been supervised as an effective method and guarantor in countries/regions like Spain.
Its implementation will provide the immediacy and accessibility required by new digital customers for the electronic signature process.
2. 5G Technology
According to the CCS Insight report, by 2022, global 5G network connections are expected to reach 1.34 billion.
Despite the challenges posed by the Covid-19 pandemic, operators in Western Europe, North America, and China continue to work hard to promote 5G network deployment in 2021 and 2022.
Due to Huawei’s increased political uncertainty and an unstable macroeconomic environment, some 5G launches have to be postponed or reassessed.
Although early adopters of technologies such as South Korea and China are ahead of the Western European market in terms of 5G launches, the CSS report predicts that strong mobile phone sales on Christmas Eve in 2021 are likely to see the United States surpass China in early 2022.
3. Internet Of Things (IoT)
For telecom operators, the growth of the Internet of Things represents an important long-term opportunity. By doing this, you can use your current customer engagement experience and knowledge to increase retention.
The use and value of the Internet of Things for telecom operators are not limited to improving consumer connections. Telecom can reposition itself as a provider of Internet of Things access, not just expand network connections. They can also provide their supply chain partners with the necessary tools and knowledge to help them promote this technology.
It also allows Telecom to transform unstructured data into actionable insights and provide a variety of products and services beyond its current product range.
With IoT technology, telecoms can extract valuable information from the data flowing through their system, ranging from location information to data usage patterns. The consumer and enterprise markets will contribute to telecom operators’ growth, with the enterprise being the major contributor.
Connectivity is one part of the revenue opportunity, but it also allows for entirely new service offerings.
IoT solutions enable telecom operators to expand their horizons with new and innovative offerings in stagnant telecom industries where products and services are primarily commoditized.
They improve distribution chain connectivity, resulting in greater cohesion and synergy between platform players such as service providers and resellers.
4. Big AI May Not Need Big Data
Much of the talk about artificial intelligence and machine learning so far has centered on the need for massive amounts of data to feed algorithms and neural networks, which companies like Google dominate, Amazon, Microsoft, and Facebook, as well as Chinese mega-tech companies like Baidu, Alibaba, and Tencent.
However, recent advances in machine learning, such as “less than one”-shot learning, in which ML algorithms can learn information about something from one or a few training samples or images, have made this possible. This example shows that certain key machine learning capabilities can be achieved without customer data.
Using these techniques, the number of images needed to recognize handwritten numbers was reduced from 60,000 to 10 in a recent MIT example.
Complex AI-driven solutions that rely on supervised learning, such as natural language processing and image recognition, are now within reach of start-ups and smaller businesses, resulting in faster innovation. Companies should begin examining use cases that were previously unattainable and determining whether new techniques such as one-shot learning could work and add value.
5. Smart Cities
Smart Cities are becoming increasingly common around the world. Cities like Tokyo, New York, Singapore, and Barcelona are at the cutting edge of the various fields of action associated with a Smart City. Environment, urban mobility, security, education, health, economy, and government are just a few examples.
Smart cities, in reality, go beyond using technology to connect the city. It’s about utilizing the power of innovation to address the challenges of urban living to benefit citizens. Cities must adopt technologies such as 5G, Wi-Fi 6, and others to continue to grow.
Smart city solutions can, in general, improve emergency response times, reduce travel time, and reduce greenhouse gas emissions.
6. Ensure Network Security in Data Transmission
As we move towards a more interconnected world, more and more data are transmitted via wired or wireless connections, and more and more transactions and network security become more important. Numerous analysis reports show that all types of online fraud are rising, including ransomware and DDoS attacks, phishing, and data leakage.
During the epidemic, e-commerce has become a necessary service. People find it more convenient to use wired or wireless connections for financial transactions (such as remittances). Therefore, it is not surprising that fraud attacks are on the rise. Fraudsters are using multiple touch-points to launch fraud attacks.
A successful phishing or ransomware attack can give hackers access to confidential market research, customer financial information, and cash or other liquid assets.
But, in addition to the financial harm that cyber fraud can cause to businesses and individuals, we must also consider the serious risks that cyber fraud poses to organizations such as hospitals and governments. Hackers can, for example, jeopardize public safety by causing a 911 outage or posing health risks by disabling medical devices in hospitals or homes.
7. The Rise Of The Multichannel Communication Platform
The main telecommunication technology trend in 2022 will be the rise of multi-channel communication platforms.
Meeting employees in the digital workplace is more important than ever, rather than forcing them to find relevant information in channels they do not use or cannot access.
8. SMS Remains an Anchor For Digital Comms
SMS remains one of the most effective communication channels and will become the next telecommunications technology trend in 2022.
There will be no changes next year. Nine out of ten people check their text messages and more than half of those who do read them do so within a few minutes. Considering that the world’s mobile phone users are expected to reach 7.26 billion next year, it’s easy to see why SMS communication is still so popular.
Nowhere is this more evident than during seasonal sales peaks, when SMS was the most popular channel with 1.7 billion messages sent out of the 4.23 billion Infobip sent out across all channels during the Black Friday and Cyber Monday sales periods.
Companies must, however, be aware of the risk of saturation and strive to be as creative and engaging as possible with their SMS campaigns, especially as customers become more knowledgeable about how to opt-out of texts that don’t catch their attention.
9. Decision Intelligence
As the name implies, this trend is focused on the decision-making process. More specifically, it refers to the discipline that aims to improve this process to achieve more accurate and favorable outcomes.
Another way, DI allows systems to understand how certain actions result in specific outcomes. Unlike other solutions, decision intelligence entails first analyzing the decision and determining what data is required and how to obtain it.
In terms of its future, decision intelligence has already piqued the interest of several companies who believe in its potential and have begun to invest in it.
10. WiFi 6
Many companies planning to migrate to Wi-Fi 6 in 2022 find the transition difficult.
The switch to WFH has significantly impacted the commercial real estate market. Many offices are closed, and those still open have lower staff density.
In the reality of new commercial real estate, the demand for device density, one of the biggest advantages of Wi-Fi 6, is low. Consumer adoption of Wi-Fi 6 is growing and will continue to grow, especially in the case of WFH.
The higher demand for bandwidth from employees who work from home can more easily justify the small cost of upgrading to new technology.
2021 mainly depends on the resilience, recovery, and defensive strategies of telecommunications companies, but as 2022 approaches, it is time for telecommunications companies to understand the telecommunications technology trends for 2022, take back the initiative, and continue their offensive.
They need to get out of the shadows and lead digital transformation and innovative technological solutions.
This is especially true now.